How to fix AirDrop that stopped working on iPhone XS Max after iOS update

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When talking about secure file transfers among Apple devices, AirDrop is considered as the best option. With AirDrop, you can wirelessly transfer different contents from your Mac to your iOS devices or opposite.

However, like other advanced iOS features, AirDrop does not escape from random flaws. You will see when something goes wrong in case AirDrop isn’t working properly on your iPhone. However, these types of problems are generally related to software errors and they can be rectifiable.

Highlighted in this post are some of the most effective solutions to AirDrop problems on the new iPhone XS Max. Read on this article below to find out what to do if your iPhone AirDrop suddenly stops working on your iPhone Max after updating to the latest version.

Solution 1: Reboot your iPhone XS Max

The simplest solution you should try on first is a system reset. If you haven’t restarted your iPhone yet after installing the latest iOS update on your phone, then follow these steps below:

  1. Press and hold the Power button for a few seconds.
  2. When you see the Slide to Power Off command, release the button.
  3. Drag the slider to the right to switch off your phone.
  4. After 1 minute, press and hold the Power button again.

You can also perform a force restart to get rid of corrupted system data that might have caused AirDrop on your iPhone to fail. Apps might go rogue after a transition. A force restart will keep these apps back to the normal working state. Here’s how to do a force restart:

  1. Press and quickly release the Volume Up button.
  2. Do it the same with the Volume Down button.
  3. Press firmly the Power button until you see Apple logo on the screen.

The process does not affect your saved contents, so you don’t have to create backups beforehand.

If possible, you should also restart the other Apple device that you are using AirDrop with your iPhone XS Max. This will clear out software errors that prevented the other device from connecting to your phone via AirDrop.

Solution 2: Sign out of iCloud then sign it back in

Some users who encountered the same errors after updating to the latest iOS version could find permanent solutions by logging out of iCloud and then signing it back in. If you want to give it a try, here is what you should do:

  1. Open Settings from the Home screen.
  2. Tap on iCloud and choose Sign out option.
  3. After signing out of iCloud, reboot your iPhone XS Max.
  4. Return to Settings-> iCloud menu.
  5. Choose Sign In option to iCloud again.

Once you have successfully signed back into your iCloud account, you can try using AirDrop on your iPhone XS Max again and check if it is already working as your expectation.

Solution 3: Enable Airplane mode and disable it.

An Airplane mode is also a good trick to help iPhone owners who have been facing the same problem with AirDrop. Here’s how to do it:

  1. On your iPhone, navigate to Settings-> Airplane Mode menu, and then enable Airplane Mode ON. This will also disable wireless functions, including Wi-Fi and Bluetooth features.
  2. When Airplane mode is turned on, restart your iPhone XS Max.
  3. Boot up your phone again and head to Settings-> Airplane Mode, and toggle Airplane Mode off.

Wait for your device to establish Wi-Fi and Bluetooth connections again. Once done, retry using AirDrop and check if it’s working already.


Solution 4: Reset network settings on your iPhone XS Max

If AirDrop is still not working after trying above solutions, then you should think about a software reset. Perform a network settings reset will clear out network-related errors. All your current network configurations and server settings will be deleted on your iPhone. So, before proceeding with these steps, note your Wi-Fi passwords since you need to re-enter them later.

  1. Launch Settings app from the Home screen.
  2. Tap on General > Reset.
  3. Choose Reset network settings option
  4. Enter your phone passcode when prompted.
  5. Tap on the popup to confirm network settings reset.

Wait until your iPhone completes restoring the default network settings. Your iPhone will automatically reboot itself. All your network configurations will then be removed. So, you need to enable Wi-Fi and Bluetooth features to use AirDrop again on your iPhone.

  1. To turn on Wi-Fi, go to Settings-> Wi-Fi menu, toggle Wi-Fi switch ON.
  2. To enable Bluetooth, head to Settings-> Bluetooth menu to enable Bluetooth.

After both Wi-Fi and Bluetooth are turned on, you should try using AirDrop and check if the problem is gone away.

Solution 5: Restore your iPhone to the factory default settings

The last option you can try if AirDrop is still not working after performing all prior methods is a factory reset. This will solve the problem if major system errors is at fault. However, before doing so, you should create backups of your important data, as they will also be erased with other information on your iPhone. You can then back up your data using iCloud or iTunes on your computer. Once the backup is secured, simply follow these steps below to factory reset your iPhone XS Max:

  1. Open Settings from your Home screen.
  2. Tap on General > Reset.
  3. Select Erase all content and settings option
  4. Enter your device passcode when you are prompted.
  5. Tap on the popup to confirm a factory reset.

Wait until the process to complete and your iPhone XS Max will restart itself. After it reboots, follow the onscreen instructions to set up your phone as new.

Check and manage AirDrop settings.

Once you do a factory reset, you should then verify your AirDrop settings. Next, re-configure some options since they have been reset to defaults. To access the information, navigate to Settings-> General-> AirDrop menu. After you have reached that menu, choose the given AirDrop options, including Receiving Off, Contacts Only, and Everyone.


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