How to fix Apple Music not working on iPhone XS/XS Max

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If you love to listen to music on your iOS device, you might have subscribed Apple Music on your phone. With Apple Music, you can take advantage of Apple’s streaming subscription service. However, to get benefit from the service, you have to register or subscribe to the Apple Music first. After you have subscribed, you’re now all set to enjoy music streaming on your iPhone.

If you run into a problem with Apple Music when it is not working on your new iPhone XS/XS Max, this post shares with you some potential solutions to help you identify and fix the underlying cause. Read on this article to get more information.

How to troubleshooting iPhone XS/XS Max with Apple Music that’s not working

Before getting started, you should verify and make sure that your Apple Music subscription is active. To see and manage your Apple Music subscription, just follow these steps below:

  1. Navigate to Settings-> [your device name]-> iTunes & App Store menu.
  2. Tap on your Apple ID at the top and then select View Apple ID option. If necessary, you should sign in with a correct Apple ID.
  3. Once signed in, scroll down to Subscriptions and tap on it.
  4. Choose your Apple Music subscription.

If you don’t see it in the list, make sure that you have signed in with the same Apple ID, which has been originally subscribed to Apple Music. Otherwise, you should start troubleshooting your iPhone XS/XS Max with these methods below.

Solution 1: Enable iCloud Music Library and restart your iPhone.

iCloud Music Library lets you access music files in your Library in Apple Music. If this feature isn’t enabled yet, you could not access the music library and are not able to access music files through Apple Music as well. To turn on iCloud Music Library on your iPhone, refer to these steps below:

  1. Open Settings app on your Home screen
  2. Tap on Music to see more options.
  3. Scroll down and turn on iCloud Music library feature.

After enabling the feature, restart your phone to get rid of caches from your phone’s internal memory and refresh Apple Music and services. Here’s how to get it done:

  1. Press and hold the Power button for a few seconds.
  2. Release the buttons when you see the Slide to Power Off command and drag the slider to the right.
  3. After 1 minute, press and hold the Power button again until the phone boots up.

Minor software errors will also be cleared out just by a simple reboot. Creating backups is not necessary since this method doesn’t affect any saved information on your iPhone.

Solution 2: Sign out of your iCloud account and sign it back in

Account issues might sometimes trigger similar issues that prevent your Apple Music from carrying out the normal routine. Similar to other accounts, these are random glitches that could easily be resolved by signing out and signing back on your iCloud. Here is what you can do to clear account-related errors:

  1. Open Settings app from the Home screen.
  2. Tap on your iCloud and select Sign Out option.
  3. Reboot your iPhone XS/XS Max.
  4. Return to your iCloud account settings and tap on Sign In.

Wait until you have signed into your iCloud account and then try using Apple Music and check how it works.

Solution 3: Update to the latest iOS version

If it’s a system bug that affects Apple Music and relevant services on your iPhone, then updating to the latest iOS version can fix it. Apple typically releases new updates that include patches to resolve various types of problems caused by system bugs. If your iPhone is connected to a stable Wi-Fi hotspot, then follow these steps below to check for the latest iOS update to install it on your iPhone:

  1. Open Settings app from the Home screen.
  2. Tap on GeneralSoftware Update.
  3. If there is an update available, tap on Download and Install optionNext, follow the rest of the onscreen instructions to implement the update.

For safekeeping, you should create a backup of your important data so that you can recover them later when necessary. After updating to the latest iOS version, reboot your iPhone to make that all new system changes are properly applied and to prevent apps from glitching.


Solution 4: Reset network settings on iPhone XS/XS Max

Network problems are also the underlying causes. Apple Music needs to communicate with the Apple server to carry out requests as well as input processes. So, a stable Wi-Fi internet access is required. If your iPhone XS/XS Max is dealing with some network problems, there is a tendency for Apple Music to fail, as it cannot connect to the Apple server.

In that case, you need to fix network-connectivity issues first. The possible solution to network problems is performing a network settings reset. Doing so will clear out all the current network settings, APNs, server settings and other information along with unwanted caches. Here’s how to do so:

  1. Launch Settings app from your Home screen.
  2. Tap on General > Reset.
  3. Choose Reset network settings option.
  4. When prompted, enter your device passcode to continue the process.
  5. Tap on the option to confirm your selection

During the reset, your iPhone will restart itself and then load the default network options. All you need is to set up and reconnect to Wi-Fi. After your iPhone is connected to, reload Apple Music and check if everything is working properly.

Solution 5: Restore your iPhone XS/XS Max to its factory defaults

It is the last resort if Apple Music still failed to work after trying all prior solutions. There might be more complex system errors, interfering with Apple Music, which prevents it from carrying out normal operations. To resolve major system issues, you should perform a factory reset on your iPhone. However, before doing this, back up all your important data to iCloud or iTunes as they will be deleted during the process. After you have completed the backup, perform a factory reset with these steps:

  1. From your Home screen, tap on Settings.
  2. Select General > Reset.
  3. Choose Erase all content & settings option.
  4. When prompted, enter your device passcode.
  5. Tap on the popup to confirm a full system reset.

Wait for your iPhone to finish resetting. Your phone will then restart once the reset is completed. After your phone boots up and you can then proceed with the initial setup. Make sure to enter the correct credentials of your Apple Music account.


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