How to fix an iPhone XS/XS Max unable to make phone calls

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Outgoing call issues occurring on iPhones are often tied to account problems. Other potential factors except for account-related issues would include, but it’s not limited to network problems, invalid settings, and hardware damage. So, these factors need to be regarded among the things in order to check when encountering the same issue in which your new iPhone XS/XS Max cannot make phone calls. Read on this post to get more information.

How to fix iPhone XS/XS Max unable to make outgoing calls

Before getting started, you should first check your account status and ensure it is still in good condition and all your outgoing services are still available. If the problem is related to a disabled account, you will have to restore outgoing services to settle whatever problems your account is suffering from your service provider. If all your outgoing services are still active but you still cannot make phone calls on your iPhone XS/XS Max due to some reasons, then try any of these solutions below.

Solution 1: Toggle Airplane Mode on and then turn it back off.

Sometimes, random network problems, affecting your phone’s outgoing call functions can be potentially fixed just by enabling and disabling the Airplane mode feature. It’s another way of restarting wireless radios. While it’s an old trick used to fix various types of network issues in early iOS devices. Here’s how to get it done

  1. Go to Settings-> Airplane mode.
  2. Then toggle the Airplane Mode switch to ON. This will then disable wireless features, including Wi-Fi, Cellular Data, as well as current Bluetooth connections.
  3. Wait about 1 minute, toggle the Airplane Mode OFF. Wireless features will then be enabled again

Your iPhone will then automatically re-establish network connection and when the network signal is stable, you can try making a phone call and check if this method is already working.

Solution 2: Reboot your iPhone XS/XS Max

To solve minor software errors caused by apps or system bugs, which resulted in outgoing call failures, a reboot might be a good solution. To do so:

  1. Press and hold the Power button for a few seconds.
  2. When the Slide to Power Off command appears on the screen, release it
  3. Drag the slider to the right to power it off
  4. After 1 minute, press and hold the Power button again until your phone boots up.

A soft reset will get rid of junk files stored among other cached files from the internal storage that have caused your iPhone to act up and fail.

 Solution 3: Update software or carrier settings on your iPhone


Updates play an important part in fixing software issues on your phone. Software updates or carrier settings updates include fixes to clean widespread issues. To check for the latest iOS updates over-the-air (OTA) on your iPhone, simply follow these below steps:

  1. Launch Settings app on your home screen
  2. Tap on General > Software Update.

Apart from iOS updates, you should also install carrier settings update on your iPhone to rectify network-related errors, which is preventing your device from making phone calls. Carrier settings updates contain small update files with the help of enhancing network functions and clearing out errors causing network troubles. To check for carrier settings update on your iPhone XS/XS Max, simply follow these  below steps:

  1. Open Settings app from your Home screen.
  2. Tap on GeneralAbout.
  3. Wait for a few seconds for the update notification shows up on the screen. You should see an option to update your carrier settings, if an update is available.

After installing a new iOS update or carrier setting update, remember to reboot your iPhone. This ensures all new changes are applicable and prevent any apps from going rogue.


Solution 4: Reset network settings on iPhone XS/XS Max


A network settings reset is another great solution to fix network issues relating to Wi-Fi, Cellular Data, and Bluetooth connections. It will get rid of network settings errors on your phone. While all saved Wi-Fi networks and Bluetooth connections will be forgotten during the process, so you need to set them up as new after the reset. Here is how to do so:

  1. Open Settings app from the Home screen.
  2. Tap on General > Reset.
  3. Choose the Reset Network Settings option
  4. Enter your passcode when you are asked.
  5. Tap on the popup again to confirm network settings reset.

The network setting reset will now perform. Once done, your iPhone will reboot by itself. As soon as it boots up, you can set up and then reconnect to the available Wi-Fi connection. Now, try making a phone call and check if the problem is gone away. Otherwise, consider the last potential solution.

Solution 5: Remove and reinstall your SIM card


SIM-card issues that have made the calling functions fail on your iPhone can be fixed with ease just by removing and reinstalling the SIM card on your iPhone. This allows you to check your SIM card to know if there is any visible physical or liquid damage. Here is how to remove and reinsert SIM card on your iPhone XS/XS Max

  1. Switch your iPhone completely off without causing any damage to the SIM card or your device.
  2. After your phone is turned off, insert a SIM ejector tool into the hole inside the SIM tray.
  3. Gently push on it to eject the tray.
  4. When the tray is pulled out and remove the SIM card from the slot.
  5. Check the card if it has any signs of physical or liquid damage.
  6. If everything is fine, insert your SIM card back into the card slot again. Make sure you put it in the manner before removing it. Simply secure the SIM card in place and put the SIM tray back into your phone. Once it is locked in place, power your phone back on

If there are any signs of damage on your SIM card, you should then connect your carrier for further assistance. You might also replace your SIM card with a new one if necessary. Make sure you get a new SIM card replacement from your carrier.

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